Delivery & Wait Times
IMPORTANT UPDATES REGARDING GENERAL PRODUCT AVAILABILITY: We are working diligently to ensure that merchandise is available when indicated, which is our best estimate and updated daily. However, due to massive supply chain and production issues occurring throughout the entire furniture industry related to COVID-19 impact, our vendors are experiencing production slowdowns, staff shortages, and factory closures and these are impacting our normal flow of inventory. All In Stock Items will be delivered immediately. All Items that we do not have in stock, we are all allowing 4-8 weeks to arrive in. Please be aware we are doing everything in our power to get you your furniture in a timely manner. Please call your local store or open a web chat with questions about a specific order or item.
Return / Exchange / Cancellations & Customer Satisfaction
We are committed to your satisfaction first and foremost, and we want to help you have the best possible shopping experience. We recognize that sometimes an item may not meet your needs, was not what you had hoped for, or simply does not fit with your decor or space. If you are unsatisfied for any reason with your purchase, you can return or exchange it within 30 days. Returned items must be new and in unused condition. A few of our vendors may be excluded from our return policy. Any exceptions are noted on the page of the item. Special orders where custom fabrics or colors are selected are non-refundable. Bedding and linens are also non-refundable and can't be exchanged. To return items for an exchange or refund please contact us via email or phone for an RMA (Return Merchandise Authorization). We ship items from multiple warehouses across the United States. Therefore, it is very important to contact us so we can provide the correct return warehouse address. All returns are subject to round trip shipping charges. If your item was shipped "Free Shipping," we will charge our actual outbound shipping charges. All returns for any reason are subject to a 25% restocking fee. The restocking fee is only waived if there is an exchange for an item of equal value or greater, or a store credit. Round trip shipping charges will still apply. Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled, it is no longer returnable but may still be exchanged. Special order products such as items where fabrics can be selected are non refundable.
Cancelled orders are subject to a cancellation fee of 25% of the full retail value of the product at the time that the product was placed on order. Any remaining funds added towards your purchase will be available to you as store credit to be applied towards another purchase.
Other fees may apply.
Returning a Purchase
If you have any questions about whether a product can be returned, please call us before ordering.
Damaged & Missing Parts
Through many years of experience, we have learned to package our products to withstand damage during shipping, avoid selling items easily damaged during shipping, and discontinue suppliers whose damage rate is too high. If something arrives from us that looks damaged, or if parts are missing, please notify us right away. We will work to help you get needed replacements as quickly as possible at no extra charge.
Suspected or Actual Damage If Shipped by Truck Freight
If you decide you do not want parts or a replacement unit, the product can be returned under our Return Policy. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts or a complete replacement, we will pay to return the item to us.
In the case of a manufacturer's defect, we can replace the defective part, or if needed, the entire unit. We stand 100% behind our products and the manufacturers who produce them, and we will make every effort to resolve any problems.